30-Day Return Window

Coast offers 30 Days Free Returns on eligible items. The return window begins on the date your order is delivered.

To help us process your return correctly, you must contact our customer service team before sending any item back. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• The item must be returned within 30 days of delivery.
• The item must be unworn, unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories should be included where applicable.
• The item must not show signs of wear, damage, perfume, makeup, deodorant marks, alteration, or washing.
• You must contact customer service first to receive the correct return instructions and return details.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or final sale reasons. Non-returnable items may include:

• Items marked as final sale, if applicable at the time of purchase.
• Items that have been worn, used, washed, altered, damaged, or are missing original tags or packaging.
• Items returned outside the 30-day return window.
• Items sent back without first contacting customer service for return instructions.
• Items that cannot be accepted for hygiene or product-condition reasons.

How to Start a Return

Please do not send your item back until you have received return instructions from our customer service team.

Return Shipping Cost

Coast offers 30 Days Free Returns for eligible returns. Customers must contact customer service first to receive the correct return instructions and return details.

Please do not use or display a return address from another source. If a return address is needed, please contact our customer service team at support@coastdresseshop.com to receive the correct return instructions and return details.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. Refund timing may vary depending on your payment provider or financial institution.

Refunds are generally issued back to the original payment method used for the order unless otherwise communicated by customer service.

Exchanges

If you would like a different size, color, or style, please contact us before sending your item back. Our customer service team will explain the available options based on your order and item eligibility.

Exchange availability may depend on stock, item condition, and return eligibility.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@coastdresseshop.com.

Please include your order number, a clear description of the issue, and photos of the item and packaging where helpful. This allows our team to review your request and provide the correct next steps.

Final Sale Items

Items marked as final sale, if applicable at the time of purchase, may not be eligible for return, refund, or exchange unless required by applicable law or confirmed by customer service.

Please review product details carefully before purchasing any item marked final sale.